Tech Mahindra is hiring for a Technical Support 

About the Job

Tech Mahindra is hiring for a Technical Support !

About Company

Tech Mahindra is a global consulting service and systems integrator that operates in over 70 countries, delivering solutions with a unique blend of digital innovation and robust, industry-strong processes. With his promise to help his customers “scale at speed,” they design future state solutions for industry leaders and offer innovative digital experiences that enable them to transform and scale at speed. His aim is to enable enterprises, associates, and society to Rise for a more equal world, future readiness, and value creation.

Tech Mahindra are part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies with 260,000 employees in over 100 countries. The Group has a strong foothold in farm equipment, utility vehicles, information technology, and financial services in India and is the world’s largest tractor company by volume. It also has a leading presence in renewable energy, agriculture, logistics, hospitality, and real estate. The Mahindra Group has a clear focus on leading ESG globally, enabling rural prosperity and enhancing urban living, with a goal to drive positive change in the lives of communities and stakeholders to enable them to Rise.

Why Tech Mahindra

There are many reasons for you to choose us. Which one would you like to go with? We are happy to help you decide. If you are seeking new frontiers in your career path, discover all the ways your journey aligns with ours and explore open career opportunities.

Seeking new frontiers in your career path? Discover how your journey aligns with ours. Explore opportunities at Tech Mahindra, and join a collective of vibrant,  creative innovators and technologists.

VISION

We will continue to Rise to be an agile, customer-centric, and purpose-led company, delivering best-in-class technology solutions to our stakeholders.

MISSION

To drive positive change in the lives of our communities. Only when we enable others to Rise will we Rise. 

Job Description

Excellent communication and immediate joiners only

• Responsible for responding to customer’s requests via calls, chat, emails
• Basic level 1 and some level 2 issues including remotely troubleshooting issues related to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
• Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
• Relevant experience in Service Desk (Technical support) – International Voice
• Excellent verbal Communication Skills in English
• Should be comfortable working for Night shifts & Voice process (24/7 Shift)

REQUIREMENTS AND SKILLS

• U1 (min 1 year in Customer Service in an int. BPO)
• Handling basic Customer queries related to Telecom Bills /Customer Resolution expert, basic technical support,
• Should have excellent Communication / Interpersonal /Comprehension skills
• Should have Basic computer knowledge.

Life @ Tech Mahindra

Tech Mahindra’s employee value proposition, the freedom to explore, freedom to explore, gives each Tech Mighty a chance to connect aspirations to achievements, co-create new approaches and breakthrough solutions, and celebrate the seamless blending of life and work.

At Tech Mahindra, a culture of driving positive change, celebrating each moment, and empowering all to Rise drives us to dream, do, and become more. By living our culture, both as individuals and as a team, we establish and advance our presence as a brand that is global, innovative, and caring. Our culture also leads the way for us to be and become a Company with a Purpose. We try to achieve this by making responsibility personal and adopting sustainability as a way of life at Tech Mahindra.

Additional Information

Thank you

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